Support Hub
Get in touch
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
Do you deliver nationwide in South Africa?
Yes, we deliver to all major cities and towns across South Africa. Delivery typically takes 3-5 business days for major centers and 5-7 days for remote areas. Free delivery is available on qualifying orders.
What payment methods do you accept?
We accept all major credit and debit cards, instant EFT, and bank transfers. All payments are securely processed through our encrypted checkout system.
Can I return items if they don't suit my needs?
Yes, we offer a 14-day return policy on unused items in original packaging. Contact our support team to arrange a return. Custom or special-order items may have different conditions.
Are these products suitable for home use?
Absolutely! While our products are professional-grade, many are perfect for home enthusiasts who want commercial quality. Check product descriptions for specific use recommendations.
How do I choose the right product?
Each product page includes detailed specifications and recommended uses. If you need help, our support team is available via email or phone to guide you to the right equipment.
Do products come with warranties?
Yes, most products include manufacturer warranties ranging from 6 months to 2 years. Warranty details are listed on individual product pages, and we provide full after-sales support.
Can I track my order after it's shipped?
Yes, you'll receive a tracking number via email once your order ships. You can use this to monitor your delivery progress in real-time.
Can I order custom or specialised equipment not listed on your site?
Yes. Custom manufactured and specialized industrial equipment can be purchased through Alpaco. If you need equipment or configurations that are not listed on our website, contact our team with your requirements. We will assist with sourcing, custom manufacturing, or recommending suitable alternatives.
Do you offer equipment rental services
Yes. We offer equipment rental services through our sister company. Please contact one of our consultants to discuss your requirements and receive more information.
