Create or Log in to your account, browse our product collections, and add items to your cart. Once you’re ready, head to checkout and confirm your delivery details.

We aim to dispatch most orders within 3–5 working days, depending on stock location and order volume.

However, overall fulfillment may take 3 to 6 weeks, especially during peak times or for larger orders.

For gift card-based vouchers, we prioritize fast processing and strive to deliver them within this same timeframe. Please note that while we do our best to ensure timely delivery, unforeseen external factors may occasionally cause delays.

As we launch this new platform, we’re committed to operating in a fast, efficient manner and continuously improving our service.

Please note:

• Specialised items may have extended lead times.

• You’ll receive tracking info once your order has left the warehouse.

If your order is time-sensitive, feel free to contact us for stock ETA confirmation before placing the order.

Use the Track My Order page in the menu. You’ll need your order number (e.g., BNC-XXXX). We also send tracking links via Email once your order is dispatched.

We dispatch from our Johannesburg or. Cape Town warehouses, depending on where stock is available and your delivery address.

You can sign up for a restock alert on the product page or contact our support team to find out when the next shipment is expected.

We’re available via email, phone, and WhatsApp. Visit the Customer Support section for contact details or click the live chat icon.

We’re available Monday to Friday, 8:00 AM – 4:30 PM (excluding public holidays). WhatsApp support is monitored during business hours.

Please check your spam/junk folder for order confirmations. If nothing appears, contact us directly with your order reference (e.g., BNC-0001).